If you are not entirely satisfied with your item, you can return it within 7 days for a full refund, exchange or credit voucher. Eligibility for Returns - The item must be unworn. - The item should have its original tags still attached. - Returns must be initiated within 7 days of the delivery date. Sale items are eligible for exchanges only, or you have the choice to receive a credit voucher. Return Process The refund will be processed using the same payment method used for the original purchase. Returns are free of charge through our courier service, but we won't refund the initial delivery charges. How to Arrange a Return or exchange To start the return process, customers should reach out via the provided email address (contact@rivegauchefashion.com) or contact the phone number (+971 54 434 6363), and we will make the arrangements with you.